Refund Policy
Effective Date: June 13, 2025
At Falcon Connect, we strive to provide high-quality telecommunications services and a positive customer experience. This Refund Policy explains our guidelines for refunds and billing adjustments.
1. Service Satisfaction
If you experience any issues with your service, please contact our customer support team immediately. We will work with you to resolve any technical problems or service interruptions as quickly as possible.
2. Eligibility for Refunds
Refunds or billing adjustments may be issued under the following circumstances:
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Prolonged service outages caused by network or equipment failure under our control.
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Billing errors or incorrect charges.
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Duplicate payments made by the customer.
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Service cancellations made in accordance with our service agreement terms.
Refunds are not typically issued for:
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Customer-caused issues, such as equipment misuse or non-payment.
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Temporary service interruptions due to maintenance, weather, or circumstances beyond our control.
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Partial-month charges for services canceled mid-billing cycle (unless otherwise specified in your service agreement).
3. Refund Process
To request a refund, please contact our billing department or call us with your account information and details of your request.
Once your request is reviewed and approved, refunds will be processed to the original payment method. Processing times may vary depending on your financial institution.
4. Non-Refundable Items
Certain products, services, or one-time fees (such as installation fees, activation charges, or equipment purchases) may be non-refundable unless otherwise specified at the time of sale.
5. Policy Changes
We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated effective date.